Congratulations, Karen Hardin, on being selected Mortgage Compliance Magazine's Mortgage Compliance Professional of the Month - March 2017!
Karen has served as the Compliance Officer at Broadview Mortgage Corporation (Broadview) since joining the company in 2013, and she also oversees the Quality Control Department. Broadview is a residential lender headquartered in Orange, California. It operates 17 locations in California, and its 2016 loan closings totaled $1.1 billion. Of her role with Broadview, Karen says, "Broadview has been in business since 1988 and is a family-owned company which is focused on doing what is best for the consumer. Broadview's values are what attracted me the most. The staff that work at Broadview are good people with high values and great respect for each other."
Karen wears several different compliance hats; not only regulatory mortgage compliance for state and federal regulations, but coordination of legal process with outside counsel, advertising guidance, processing and tracking consumer complaints, review of employment contracts and compensation arrangements, AML/BSA compliance and reporting, and development and oversight of Broadview's Compliance Management System. Her responsibilities include monitoring the company's compliance with state and federal regulations, including Dodd-Frank Act, SAFE Act, TILA, RESPA, ECOA, BSA, AML, HMDA, FCRA, MAP, and fair lending. Karen serves as a resource to research and respond to compliance questions posed by staff. She monitors the effectiveness of compliance processes and develops compliance tools that include procedures, forms, and system parameters, as needed. She participates in and provides input for Broadview's annual compliance planning process.
Of Karen's role with Broadview, Dave Leichtfuss, President, and Margie Olver, VP-Financial Controller, offered this, "On behalf of the President and Senior Management team at Broadview, we all congratulate Karen on her well-deserved recognition. Karen has been an integral part of the success of Broadview and the management team is continually grateful for the wealth of knowledge she brings to the company and her constant positive upbeat attitude." Karen joined the compliance field in the 1980s with the Truth-in-Lending simplification initiative. Prior to that, she worked in the savings operations of a financial institution. In her first compliance role, as Vice President of the Compliance Department at Mercury Savings and Loan Association, Huntington Beach, California, she was responsible for regulatory compliance, procedures for an FDIC-insured association, and quality control of loans. Since then, Karen has held progressive positions to manage compliance for savings banks and private mortgage companies including, BNC Mortgages, Inc., Academic Financial Services, and Aurora Bank FSB.
She has completed the Kaplan University Certified Financial Planning Course, the Institute of Financial Education Leadership School, and numerous trade association regulatory compliance conferences. She attended Chaminade College of Honolulu, Hawaii.
Karen sums up compliance this way, "To me, working in compliance is like detective work. I am presented with an issue in need of a solution and cure options. The regulations and additional resources are researched; I speak with the parties involved and get their take on the situation; and then provide solutions that meet regulatory requirements. Each time a situation comes up, I try to use it as a training opportunity to advance the compliance knowledge of those around me. It is my belief that understanding why something is required is the best way to remember a requirement in the future."